Clarity users cannot access Rally (or any 3rd party application) directly from Clarity when Rally is configured as a Clarity Channel in SSO authentication environments in Clarity SaaS GCP. This issue is limited to SSO environments and it is Clarity SSO or the target application SSO that causes this issue.
STEPS TO REPRODUCE:
Expected Results: When you haven't logged into Rally in the browser and connected to Rally via a Channel in the same browser at the same time, you should be presented with the Rally login screen, if Rally is non SSO else there should be seamless login to Rally
Actual Results: When attempting to access Rally using a Clarity Channel and a Rally session has not been established, authentication to login.broadcom.com may fail and the user will receive a 'Connection Refused' error
Release : All supported Clarity version with Rally SaaS
Component : Clarity MUX UI Usability
There are plans to expand the functionality in a future release of Clarity.