When trying to log in to the OneClick web page immediately receive an HTTP 408 timeout error

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

After a fresh installation of Spectrum, we were unable to log in to the OneClick web page and kept receiving an HTTP 408 timeout error immediately.

Providing the wrong credentials returns an incorrect credential error. With correct credentials, an HTTP 408 timeout error is displayed.

Environment

Release : Any version

Component : Spectrum OneClick

Cause

The web browser being used was IE 11, this web browser is no longer supported.

Resolution

Changed to a supported web browser and then the customer could log in.

Additional Information

Closing the browser and re-launching it resolves the issue.