Identity Portal services is not coming up

Products

• CA Identity Suite

Issue/Introduction

Unable to start the Identity portal Services

Caused by: javax.wsdl.WSDLException: WSDLException: faultCode=OTHER_ERROR: Unable to resolve imported document at 'http://<imserver_FQDN>:8080/iam/im/TEWS6/identityEnv?wsdl&public'.: java.net.ConnectException: Connection refused (Connection refused)

 

Environment

Vapp 14.2 (2 Node Cluster)

Cause

The Identity Portal connector didn't start on one of the nodes due to the proxy hostname was not resolvable

Resolution

We recommend to use the IP address in the connector configuration instead of the hostname to resolve the connectivity issue.

Additional Information