How to generate a support log bundle for Rally On Premise
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How to generate a support log bundle for Rally On Premise

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Article ID: 230986

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Updated On:

Products

CA Agile Central On Premise (Rally)

Issue/Introduction

This article walks through the steps to generate a support log bundle in the 2.0 platform.

Environment

Release : 2.0, 2.0.1, 2.1.0

Resolution

1) SSH into your services VM as the ops user

2) Run the following commands:

$ caac collect_dbvm_logs

$ sudo /home/ops/collect_appvm_logs.sh

Note, that it is normal to see the following warnings:

cp: cannot stat ‘/var/log/auth.log*’: No such file or directory

3) Log into your dashboard

4) Click "Support" link in the navigation menu at the top

5) Click the "Download Support Bundle" button