How to generate a support log bundle for Rally On Premise

Products

• Rally On-Premise

Issue/Introduction

This article walks through the steps to generate a support log bundle in the 2.0 platform.

Environment

Release : 2.0, 2.0.1, 2.1.0

Resolution

1) SSH into your services VM as the ops user

2) Run the following commands:

$ caac collect_dbvm_logs

$ sudo /home/ops/collect_appvm_logs.sh

Note, that it is normal to see the following warnings:

cp: cannot stat ‘/var/log/auth.log*’: No such file or directory

3) Log into your dashboard

4) Click "Support" link in the navigation menu at the top

5) Click the "Download Support Bundle" button