cafagent crashes immediately after install Linux agent

Products

• Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) for Linux cafagent service crashes immediately after install. cafagent crashes also immediately after running "systemctl start cafagent" command.

output of /usr/lib/symantec/status.sh:

Daemon status:
  cafagent             not running
  sisamdagent          running
  sisidsagent          running
  sisipsagent          running

Module status:
  sisevt               loaded
  sisap                loaded

/var/log/messages:

Dec 20 12:10:03 #### systemd: Starting Symantec Agent for Linux CAF daemon...
Dec 20 12:10:03 #### systemd: Started Symantec Agent for Linux CAF daemon.
Dec 20 12:10:10 #### systemd: cafdaemon.service: main process exited, code=killed, status=6/ABRT
Dec 20 12:10:10 #### systemd: Unit cafdaemon.service entered failed state.
Dec 20 12:10:10 #### systemd: cafdaemon.service failed.

/var/log/sdcss-caflog/cafagent.log:

[|] 2021-12-20 03:10:09 | cvehandler.ProfileManager | Error | 11686 : 139959389128448 : GetGroupPathName:455 | Get profile group path name failed with error: XMLRootNodeMismatchException
[|] 2021-12-20 03:10:09 | cvehandler.ProfileManager | Error | 11686 : 139959389128448 : GetGroupPathName:455 | Get profile group path name failed with error: XMLRootNodeMismatchException

Environment

• SEP 14.3 RU3 Linux agent

Resolution

This issue is fixed in Symantec Endpoint Protection 14.3 RU4 (14.3.xxxx.4000). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software.  

Additional Information

ESCRT-8867