Error: "The server is currently paused (0x8004200E)" when Update Config is run

Products

• Client Management Suite

Issue/Introduction

The Sym Agents fail to run an Update Configuration and the following error is returned:

The server is currently paused (0x8004200E) 

Environment

ITMS 8.x

Cause

This can be caused by either Services were stopped or the PauseActivities registry key is changed.

Resolution

• Check the Altiris Services on the Notification server and make sure they are running.
     
  
  
• Check the registry key:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Notification Server\PauseActivities
  • Make sure it is set to 0. If it is changed to 1, set the value back to 0.
  • Restart Altiris Services service.
  • Try to register again one of the affected client machines