RedHat 8.3 Machine showing Non-Tracked in console due to missing record in Filter

Products

• IT Management Suite

Issue/Introduction

RedHat 8.3 server Machine showing up as Not Tracked in the console.

New RedHat Server 8.3 is not being added to the RedHat Enterprise Linux 8 filter.

When we manually added this resource to this filter (explicit inclusion) – it becomes Healthy (after Delta Resource Update).

 

Environment

ITMS 8.5, 8.6, 8.6 RU1

Cause

Known issue. The problem is on the client side. The mask is not filled correctly since it is missing the OS name code on (<<32 bit) There should be "OS_CANONICAL_NAME_RHELS8" which is 44 decimal, but there is 0.

Resolution

This issue is fixed under the ITMS 8.6 RU2.

• For easier troubleshooting in the future, we added INFO level log entry with input OS data, when Canonical Name is not determined.
• Replaced float conversion (based on current locale) to integer Version.Major(). Float conversion on French systems can't convert 8.3 since it has a delimiter not as a comma (expecting like 8,3).
• Now all Red Hat have literal representation type="Server" by default (new and legacy).