Cloud SWG Tenant Expiry timeline

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Cloud SWG (formally known as Web Security Service - WSS) license is close to expiry (or has already expired), and you want to understand how it would impact your Cloud SWG service.

The Cloud SWG product lifecycle (including add-ons) has three defined stages after expiration, with administration and functionality restrictions across each stage: 

(1) EXPIRED: At license expiration you can no longer make config or policy changes in the Cloud SWG Portal

(2) DISABLED: 30 days after expiration your Cloud SWG account is disabled and the Cloud SWG service is no longer functional

(3) DELETED: 90 days after expiration your Cloud SWG account and all reporting data is permanently deleted (and not recoverable)

Cause

Cloud SWG license is approaching expiry. 

Resolution

Engage with your account team to work on renewing the Cloud SWG tenant license.