NetOps Portal web UI does not show SNMP state on Device Context Reports

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

The DX NetOps Performance Management Data Aggregator is reporting a Firewall device with Status = Management Lost. That status is only visible in the devices Details tab in the DA Monitored Devices Inventory.

This Firewall is indeed no longer responding to SNMP while still being Reachable using ICMP. The state is correct.

At the same time, the DX NetOps PC Portal Context Report for this Firewall device with 100% Reachability.

There is no indication on the PC Portal Conext Report on the device details or summary page Views that this Firewall is not responding SNMP.

How do DX NetOps PC Portal web UI users (non Administrators) determine that a device, like the Firewall in the example, are no longer responding to SNMP?

Environment

All supported DX NetOps Performance Management releases

Resolution

The change to have an SNMP state value displayed on a devices Context Report is an Enhancement Request.

It has been submitted for approval via Feature number F120167.

For more information follow up with your Account Management team or the DX NetOps Performance Management Product Management team.