NetOps Events are no longer appearing in Spectrum post upgrade
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NetOps Events are no longer appearing in Spectrum post upgrade

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Article ID: 230672

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps CA Spectrum

Issue/Introduction

CA Performance center threshold violation events are not showing in ca spectrum, recently we have upgraded this application from 3.7 to 21.2 and also ca spectrum from 10.4.2 to 21.2 

After upgrading DX NetOps Performance Management and DX NetOps Spectrum the Event Integration has failed. Portal Events are not longer seen as Alarms in Spectrum.

The following errors are seen in the Spectrum tomcat web server log.

Dec 14, 2021 22:53:53.745 (PoolThread-12: GlobalPool => RubiconEventPoller) (NetqosEventLog) - (ERROR) - NetqosEventPoller.getEventTypes
Caused by: org.apache.axis2.AxisFault: Transport error: 401 Error: Unauthorized
 at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.handleResponse(HTTPSenderImpl.java:343)
 at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.sendViaPost(HTTPSenderImpl.java:213)
 at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:121)
 at org.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:403)
 at org.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:234)
 at org.apache.axis2.engine.AxisEngine.send(AxisEngine.java:431)
 at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:399)
 at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:225)
 at org.apache.axis2.client.OperationClient.execute(OperationClient.java:150)
 at com.netqos.nqevents.eventmanager.client.EventManagerWSStub.getEventTypesDataArray(EventManagerWSStub.java:708)
 at com.ca.im.netqos.integration.event.poller.EventPollerBase.getEventTypeMapFromPC(EventPollerBase.java:162)
 at com.ca.im.netqos.integration.event.poller.EventPollerBase.getEventTypes(EventPollerBase.java:127)
 at com.ca.im.netqos.integration.event.poller.RubiconEventPoller.pollForEventsOnLandscape(RubiconEventPoller.java:79)
 at com.ca.im.netqos.integration.event.poller.EventPollerBase.performTask(EventPollerBase.java:484)
 at com.aprisma.util.thread.ThreadPoolMonitor$TimedThreadTask.performTask(ThreadPoolMonitor.java:135)
 at com.aprisma.util.thread.CachedThread.run(CachedThread.java:116)

Environment

All supported DX NetOps Performance Management releases

Cause

SsoPort and SsoScheme for SSO service set to incorrect http and 8381 via Local Override.

Resolution

When the NetOps Portal is configured for HTTPS the SSO service uses web scheme HTTPS and port (default/recommended) 8382.

If these are set incorrectly to the default HTTP scheme and 8381 port the communications will fail preventing Spectrum from successfully requesting Events from Event Manager.

Use the SsoConfig tool to set SsoPort and SsoScheme to https and 8382. Do this in the Single Sign On section using Remote Value. After making the changes run an Event Manager Data Source synchronization (regular, NOT Full) to propagate the changes to Spectrum and other Data Sources.

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