Move of computer ignored, exit code: 16.

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

Sometimes when a machine is doing 2 consecutive DOMAIN moves quickly (A->B and B->A) , Move Task is ignored and machine appears at both DOMAIN at the same time.

In Windows Event Viewer Application following message appears :

09/05/2021 12:54:07
Move of computer   with LAN ID compname from domain with LAN ID domainname ignored, exit code: 16.

 

- In RepMan logs we could see following lines when move is ignored :

141220-07:40:57.9688099L|002668|00000bf0|RepMan|RM:00|cmpmv.cxx|001527|INFO| ComputerMover - Computer_Get succeeded for: CompName
141220-07:40:57.9688476L|002668|00000bf0|RepMan|RM:00|cmpmv.cxx|002126|INFO| ComputerMover - Ignore the obsolete machine.

Environment

Client Automation 14.0 SP2

Client Autamation 14.5 CU1

Cause

This problem occurs when a computer is moving 2 times quickly.

 

Example :

 

10:00:00 - Computer C moves from Domain A to Domain B

10:01:00 - Engine on Domain B collects the registration info and Computer C is created in Domain B. A move task is created and scheduled to be executed in 2 minutes

10:02:00 - Computer C moves from Domain B to Domain A

10:02:30 - Engine on Domain A collects the registration info?

10:03:00 - Move task is executed on Domain B but as "Last Run Date" is more recent in Domain A the move is ignored.

 

Computer C is present in Domain A and Domain B

Resolution

For Client Automation 14.0 SP2 :

Open a Case at CA Broadcom Technical Support requesting the fixes T533334 and T533354

Install the fixes in this order on the Domains Manager :

 

T533334

T533354

 

Then execute this :
ccnfcmda -cmd SetParameterValue -ps itrm/usd/Manager -pn CompMoveDeleteObsolete -v 1

 

 

 

For Client Automation 14.5 CU1 :

Open a Case at CA Broadcom Technical Support requesting the fix T533360

 

Then execute this :
ccnfcmda -cmd SetParameterValue -ps itrm/usd/Manager -pn CompMoveDeleteObsolete -v 1

 

 

 

 

 

Additional Information

With this fix, computer is deleted by the move task.

In Repman logs :

 

RepMan |RM:00  |cmpmv.cxx   |001117|DETAIL | ComputerMover - DeleteObsolete enabled

RepMan |RM:00  |cmpmv.cxx   |001569|INFO   | ComputerMover - Computer_Get succeeded for: CompName
RepMan |RM:00  |cmpmv.cxx   |002168|INFO   | ComputerMove - Asset back to previous DM?? Deleting the obsolete machine.
RepMan |RM:00  |cmpmv.cxx   |002506|INFO   | ComputerMover - Adding to list for deregistering with object Id: B1F54C32-782A-44BA-AE44-5AF88ABFD5E5 Computer name: CompName
...
RepMan |RM:00  |cmpmv.cxx   |000998|DETAIL | ComputerMover - DeregisterTarget Entered:

RepMan |RM:00  |cmpmv.cxx   |001008|INFO   | ComputerMover - Deregistering computer with object Id: B1F54C32-782A-44BA-AE44-5AF88ABFD5E5
RepMan |SDGAPI |Compdac.cxx |000530|INFO   | TNGSDG_Computer_Deregister[4]: Begin.

RepMan |SDGAPI |Compdac.cxx |000530|INFO   | TNGSDG_Computer_Deregister[4]: End. Message: OK(0)
RepMan |RM:00  |cmpmv.cxx   |001018|DETAIL | ComputerMover - DeregisterTarget Completed