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Hide close ticket button in Service Point

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Article ID: 230640

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

When accessing a ticket from Service Point, it shows a "Close Ticket" button...Is it possible to hide this button so the user cannot to close a ticket?

 

 

 

Environment

Release : 17.3

Component : SDM - xFlow

Resolution

there is no supported way to do this but you could work around like this

--backup json file in xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n

Depending on your language, it could be  en_US.json for English or es_US.json for Spanish and so on. Make sure the backup file is NOT in the  same folder xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n 

--edit the json file in xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n

remove this line

"closeMyTicket": "Close Ticket",

and save

--recycle xFlow service

--clear/delete the browser cache and test

However this is not supported as next maintenance upgrade will overwrite the json file and you would need to do it again.