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Searching for SEP clients (User mode or Computer mode)

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Article ID: 230623

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Updated On:

Products

Endpoint Protection

Issue/Introduction

How can you search for a customer that is either in User mode or in Computer mode?

Environment

SEPM 12.x and later

Cause

Cannot find a specific customer by searching for the incorrect classification (Computers / Users).

Resolution

In the SEPM console:

  1. Select Clients,
  2. Then select Search Clients.
  3. In the Find field, select Computers (to find clients set in Computer Mode) or Users (to find clients set in User mode)
  4. In the Search Field, click the drop-down menu and select the vector that you would like to search by (e.g. IP Address)
  5. In the Comparison Operator field click and select one of the operators (e.g. "=")
  6. In the Value field, type the value for your Search Field vector (e.g. the IP Address)
  7. Click Search.

Once the client is found you can right click on it in the "Query results" and then you can:

  • Delete, 
  • Switch the Mode (Computer/user)
  • Move it to another group
  • Run command on it
  • Edit Properties