Could not find office id for IP

Products

• CA Release Automation - Release Operations Center (Nolio)

Issue/Introduction

While using the action "Put File Or Folder In Remote Agent", the following error may be seen:

Could not find office id for IP [<ip or hostname>]

Environment

Release Automation - 6.7 and above

Cause

Reviewing the specific action returning this error revealed that the "Remote Agent NODE-ID [String]" input field is set to use a parameter - which is using a hard coded value pointing to the target agent machine's FQDN. 

Furthermore, using the Administration -> Agent Management view, to view the details for the agent machine in question confirms that the "Node ID" is not set to use the FQDN. 

Resolution

There are technically two options to solve this. You should only need to choose 1 of the following 2 options:

1. Reconfigure the agent to use its FQDN for its "Node ID". To do this:
   
   • Create a backup of the file: <AgentInstallDir>/conf/nimi_config.xml
   • Open the nimi_config.xml
   • Change the /config/nimi/general/node_id value to reflect the machine's FQDN. 
   • Save the file/change and restart the agent.
     
     
2. Reconfigure the parameter (used in the Remote Agent NODE-ID [String]" input field for the action) to use a non-FQDN. However, if this is happening for actions that have been running fine for a long time then you may have other actions (maybe other applications) set the same way. In this case, you may want to consider option #1.