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Not connected to an organization

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Article ID: 230548

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Updated On:

Products

Mobile Management

Issue/Introduction

After installing the client on mobile device, it states "Not connected to an organization" in the device settings and the device does not appear on the management console.

Environment

Mobile Console

Cause

Self Enrollment domain has not finished validation.

Resolution

Open a support ticket to ensure support can remove your device from temp group 'Unattached logged-in users'

Finish self enrollment domain validation and enroll device again.