Devices are not polling and not assigning to correct SNMP profile, instead showing -1

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Devices are not polling and not assigned to the correct SNMP profile

1. When the devices were discovered using a discovery profile, they were discovered and we are able to see the metrics discovered.

2. The SNMP GET entry for the SNMP profile was showing as -1 instead of the actual profile name.

3. We do not see any data for those devices. 

 

Environment

All supported releases of DX NetOps Performance Management

Resolution

Ensure the proper SNMP Profile has not been deleted and if not, restart the Data Collector services after clearing the cache.

1. systemctl stop dcmd activemq
2. cd /opt/IMDataCollector/scripts
3. ./dcmd clean
4. systemctl start dcmd