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UIM Alarms from Spectrum Gateway Probe sometimes go to 2 Landscapes causing duplicate models and alarms

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Article ID: 230505

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

We are seeing duplicate UIM alarms on duplicate EventModels in different landscape.

Environment

Release : Any

Component : Spectrum UIM Integration

Cause

For this particular issue, the user had both the spectrumgtw probe and two snmpgtw probes configure to send UIM alarms to Spectrum.

Resolution

The two snmpgtw probes were disabled and the EventAdmin and Eventmodel models were deleted from the other landscape. At the next alarm sync, UIM and Spectrum were showing the same number of alarms. No more duplicate EventModels or alarms seen after.