Unable to set the role , A message pop's up.

Products

• CA Service Desk Manager

Issue/Introduction

We are unable to change the role in CA SDM application.

 

Environment

Release : 17.2

Component : SDM - Classic UI

Cause

If there are any screen which is in edit mode, This popup message is expected.

Resolution

# Steps to replicate: 
1. open a ticket or any screen in edit mode. 
2. Try to edit/change the role and select "Set Role" . 

# Try to close all the screen which are in edit mode, Then try to change the role.