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Search field, criteriaString not permitted error in Admin console for Advanced Authentication

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Article ID: 230423

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Updated On:

Products

CA Risk Authentication CA Advanced Authentication CA Strong Authentication

Issue/Introduction

When I search for a user on the console, I found there are 3 organization that I can not search for user and it had error  "Search field, criteriaString not permitted".

Because of the error, the user can't login successfully. 

Environment

Release : 9.1

Component :RiskMinder(ArcotRiskFort) Risk Authentication

AuthMinder(Arcot WebFort) Strong Authentication

Resolution

When we specify the Username and Organization field in Admin console to search for the user, Admin will look into that Organization and try to find the User, if the Base DN configured for that Organization is not right, you will see this error message, Please make sure that the Base DN value is correct and user belongs to that Base DN. Also make sure that the Binding account has the permission to look into that Base DN. We only do read operations with LDAP and no write operations.

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