IIS SAML NOT Working

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

We are trying to follow the steps referenced in this document:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/administering-ca-service-desk-manager/enable-saml-authentication-for-ca-sdm.html#concept.dita_48ff64f1035697cb73079576efc2b95c021e6b11_EnableSAMLAuthenticationforCASDMonIIS

to configure Service Desk SAML authentication for IIS and get a 500 Error.

 

 

Environment

Release : 17.3

Component : SDM - Authentication/LDAP/AD/EEM

Resolution

We need to make sure below roles/features are enabled in your environment also.