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CVE-2021-44228 - CVE-2021-45046: Service Operations Insight (SOI) Remote code injection ZERO log4j vulnerability


Article ID: 230292


Updated On:


CA Service Operations Insight (SOI)


Are any of the components of SOI affected by the log4j vulnerability that was announced recently - CVE-2021-44228?


Apache Log4j2 <=2.14.1 JNDI features used in configuration, log messages, and parameters do not protect against attacker controlled LDAP and other JNDI related endpoints.

An attacker who can control log messages or log message parameters can execute arbitrary code loaded from LDAP servers when message lookup substitution is enabled


Service Operations Insight (SOI) 4.2

CA Help Desk Connector - Release : 1.1.1 and 1.2.0



This vulnerability affects all versions of log4j from 2.0-beta9 to 2.14.1


The overall SOI product is not affected by this vulnerability.

However, all versions of the CA Help Desk Connector are affected.

Please upgrade your Help Desk Connector to version 1.2.1 to remediate this vulnerability.

Please note: Make sure all other components of SOI are at supported versions:


if you are unable to upgrade, please contact support and reference this techdoc.



Additional Information


CA Embedded Entitlements Manager(EEM) is not affected by the log4j zero day vulnerability

 CA Process Automation is not affected by the log4j zero day vulnerability

CVE-2021-45105: Is Service Operations Insight (SOI) affected by this log4j vulnerability