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Need JAR file from SaaS Operations for Sysview/Cross Enterprise APM actions

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Article ID: 230275

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

https://techdocs.broadcom.com/us/en/ca-mainframe-software/performance-and-storage/ca-cross-enterprise-application-performance-management/10-5/integrating/integrate-ca-sysview-and-ca-sysview-for-db2-with-ca-apm.html#concept.dita_dc92e44b23872f5b14674f603474130c9aaeb7f7_InstallandEnabletheEnterpriseManagerComponents

Do we need additional jar files in SaaS

Environment

https://techdocs.broadcom.com/us/en/ca-mainframe-software/performance-and-storage/ca-cross-enterprise-application-performance-management/10-5/integrating/integrate-ca-sysview-and-ca-sysview-for-db2-with-ca-apm.html#concept.dita_dc92e44b23872f5b14674f603474130c9aaeb7f7_InstallandEnabletheEnterpriseManagerComponentsRelease : 21.3

Component : Integration with APM

Resolution

Those steps and files mention in the Cross Enterprise APM doc are not applicable to DX APM 11.2, 20.x, 21.x (SaaS or On Prem)

https://techdocs.broadcom.com/us/en/ca-mainframe-software/performance-and-storage/ca-cross-enterprise-application-performance-management/10-5/integrating/integrate-ca-sysview-and-ca-sysview-for-db2-with-ca-apm.html#concept.dita_dc92e44b23872f5b14674f603474130c9aaeb7f7_InstallandEnabletheEnterpriseManagerComponents

Any version of the APM server side 10.x EM, or DXAPM 11.2, 20.x, 21.x will support visibility of the CEAPM 10.5 metrics.  However CEAPM 10.5 requires the DXAPM Cloud Proxy to connect to the DXAPM Manager (SaaS or On Prem).   

Additional Information

The original problem with the agent not being able to report to SaaS was due to the agent pointing to the incorrect CloudProxy IP