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Modern Project Status Page Error (Could not load status report)

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Article ID: 230226

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

When creating a project from a particular template, the instance > Status page does not load.
The red error banner/toaster displays:
Could not load status report

The preview and configure buttons are disabled.

Other templates work fine.

There is no error in the trace or APP logs when the error is reproduced.


Cause

The template is corrupted.

 

Resolution

As copying the corrupt template does not work, create a new template as new instances of the noncorrupted template can be created.

The instances created from the corrupted template will need to be marked for deletion.