Failed to pull image "sm.packages.broacom.com...": EOF When trying to deploy Service Management Containers.

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When trying to deploy containers, the following appears after running a describe command (kubectl describe po -n casm-docker sdmbg-0)

Failed to pull image "sm.packages.broacom.com/ca/casm....": EOF

Error: ErrImagePull

Failed to pull image "<url>: rpc error: code = Unknown desc = unexpectedEOF

Back-off pulling image "<url>"

Error: ImagePullBackOff

Environment

Release : 17.3

Component : Catalog - Containers

Cause

An environmental issue with the network configuration stopping the traffic from the master node to the AmazonWS site where the image is located.

Resolution

To confirm the problem is with the environment (network issue), try logging in using docker-login and pulling the image directly from there:

docker login sm.packages.broadcom.com

> Enter email configured in Broadcom Support Site

> Enter token provided in Broadcom Support Site

docker pull "sm.packages.broadcom.com/ca/casm/sdm/sdm_web_en_us:hyd-RU9-597-331"

 

If the issue remains, it means the problem is with the environment and the network team needs to be engaged to allow communication to amazonws site.