We are troubleshooting problems between CA Spectrum and a third party Servicedesk tool (NIM). How can we enable debugging to know where the problem is located?
Release : 20.2, 21.2.x
Component :SPCINT Spectrum Integrations with Service Desk
From the OC Web Server Debug Options:
Please enable Service Desk Integration debug
Please enable NIM debug also
Enable debug in NIM :
a. Change the log level “ERROR” and "INFO" to “ALL” at all places in file C:\win32app\Spectrum\tomcat\webapps\ca-nim-sm\WEB-INF\config\log4j2.xml
<logger name="com.ca.integration.normalization.mdr.ca.nsd" level="ERROR" additivity="false">
<logger name="com.ca.integration.normalization.mdr.ca.nsd" level="ALL" additivity="false">
Note: Please change it to all places start with tag <logger>
b. Restart Tomcat to take this effect
c. Log file:
Once the debugging is enabled, please reproduce the issue and get the OneClick tomcat log as well as the Nim.log file for review.
Additional troubleshooting steps