IAM Connector Server
Release : 14.4
Component : Identity Manager, Virtual Appliance, IAM Connector Server
IM_Connector_Server_install.log:
(Dec 8, 2021 8:57:25 AM), Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, msg1, Deleting System DB...
(Dec 8, 2021 8:57:25 AM), Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, msg1, Starting JCS Service...
(Dec 8, 2021 9:00:31 AM), Install, java.lang.String, msg1, WARNING: Timeout occured attempting to contact server...
(Dec 8, 2021 9:00:31 AM), Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, err, Failed to start JCS Service
(Dec 8, 2021 9:00:31 AM), Install, com.ca.etrust.install.InstallUtils, msg1, ---- BEGIN LOG FILES ----
Open command prompt (as administrator) and set the environment variable JCS_SERVICE_TIMEOUT to say 600 seconds
Command:
On Windows: SET JCS_SERVICE_TIMEOUT=600
On Linux/Solaris: export JCS_SERVICE_TIMEOUT=600
Then run the installer from the same command prompt, setup.exe.
<installer_program>
The installer will now use the timeout value that you declare. This has been done due to some customers experiencing a timeout issue when installing the JCS Component of IDM at the 5 minute marker. When troubleshooting first attempt to set the JCS timeout to 600 seconds or 10 minutes. Should the installer still fail please open a support case for assistance and troubleshooting.