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How to configure the new JCS (IAM Connector Server) Installer Timeout

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Article ID: 230115

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Updated On:

Products

CA Identity Manager

Issue/Introduction

IAM Connector Server

How do you configure the JCS Installer Timeout?

Environment

Release : 14.4

Component : Identity Manager, Virtual Appliance, IAM Connector Server

Cause

IM_Connector_Server_install.log:

(Dec 8, 2021 8:57:25 AM), Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, msg1, Deleting System DB...
(Dec 8, 2021 8:57:25 AM), Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, msg1, Starting JCS Service...
(Dec 8, 2021 9:00:31 AM), Install, java.lang.String, msg1, WARNING: Timeout occured attempting to contact server...
(Dec 8, 2021 9:00:31 AM), Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, err, Failed to start JCS Service
(Dec 8, 2021 9:00:31 AM), Install, com.ca.etrust.install.InstallUtils, msg1, ---- BEGIN LOG FILES ----

Resolution

Open command prompt (as administrator) and set the environment variable JCS_SERVICE_TIMEOUT to say 600 seconds

 

Command:

On Windows: SET JCS_SERVICE_TIMEOUT=600 

On Linux/Solaris: export JCS_SERVICE_TIMEOUT=600

 

Then run the installer from the same command prompt, setup.exe.

 

<installer_program>

 

The installer will now use the timeout value that you declare. This has been done due to some customers experiencing a timeout issue when installing the JCS Component of IDM at the 5 minute marker. When troubleshooting first attempt to set the JCS timeout to 600 seconds or 10 minutes. Should the installer still fail please open a support case for assistance and troubleshooting.