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RestMon - troubleShooterName not updated in alarm

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Article ID: 230072

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

When sending a RestMon event with a troubleShooterName, (e.g. "admin4"), then resending with an updated troubleShooterName (e.g. "admin9"), the alarm field "troubleShooterName" gets updated correctly

However the UI is still showing the original troubleShooterName "admin4". This is not correct.

Environment

Release : 20.2

Component : CA DOI Foundations - DEFAULT

Cause

By default the troubleShooterName will not update where the payload comes from RestMon.

This is to avoid conflicts with alarm assignments done directly in OI.

Resolution

In an on-premise OI deployment, it is possible to change the behaviour.
 
In the normalized alarm service deployment, remove "troubleShooterName" from DOI_RETAINED_FIELDS environment variable.
 
With this change, whatever the troubleShooterName value comes with incoming alarm from RestMon will reflect in OI alarm.