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The following error is seen in the OI Agent logs after installed on an NFA Harvester

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Article ID: 230064

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps DX Operational Intelligence

Issue/Introduction

ERROR  | wrapper  | 2021/12/08 11:08:09 | JVM exited while loading the application.
INFO   | jvm 4    | 2021/12/08 11:08:09 | -Xbootclasspath/p is no longer a supported option.
INFO   | jvm 4    | 2021/12/08 11:08:09 | Error: Could not create the Java Virtual Machine.
INFO   | jvm 4    | 2021/12/08 11:08:09 | Error: A fatal exception has occurred. Program will exit.

Environment

Release : 21.2

Component :

Cause

At this time, Java 11 is not supported for the OI Connector or it's agents.

Resolution

To work around this we need to alter the agent-wrapper.conf file to target a new Java 8 installation.  To do this, in the agent-wrapper.conf, change the value of wrapper.java.command to target the ../bin/java file within a Java 8 release.  For example:

wrapper.java.command=/opt/CA/NFA/jre/bin/java