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Error connecting to the SQL server during the Workflow installation

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Article ID: 230043

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Updated On:

Products

IT Management Suite

Issue/Introduction

The following error appears connecting to the SQL server during the Workflow installation

 

Environment

IT Management Suite and Workflow 8.5 or 8.6

Cause

The customer is using a two-box solution; one for Workflow and one for the Process Manager database.

Resolution

In the image above the Data Source is configured for (local) meaning the machine to which you are installing Workflow.

This field should reference the SQL server name as specified below.

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