Users authenticated by AD is getting invalid credential error while logging into OC

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Users authenticated by AD are getting an invalid credential error while logging into OC 

OC.20.3.x

 

error from wasp

Dec 08 12:25:48:639 ERROR [http-nio-80-exec-3, com.nimsoft.nimbus.probe.service.wasp.auth.LoginModule] login() User 'user1' login failed

Dec 08 12:25:48:669 ERROR [http-nio-80-exec-3, com.firehunter.ump.auth.OCAuth] Login failed for user1: javax.security.auth.login.FailedLoginException: login failed

Dec 08 11:58:49:416 ERROR [http-nio-80-exec-75, com.firehunter.ump.auth.OCAuth] Login failed for user1: javax.security.auth.login.FailedLoginException: login failed

Dec 08 12:09:39:154 ERROR [http-nio-80-exec-74, com.nimsoft.nimbus.probe.service.wasp.auth.LoginModule] login() User 'user1' login failed

Dec 08 12:09:39:154 ERROR [http-nio-80-exec-74, com.firehunter.ump.auth.OCAuth] Login failed for user1: javax.security.auth.login.FailedLoginException: login failed

Dec 08 12:09:52:825 ERROR [http-nio-80-exec-75, com.nimsoft.nimbus.probe.service.wasp.auth.LoginModule] login() User 'user1' login failed

Dec 08 12:09:52:825 ERROR [http-nio-80-exec-75, com.firehunter.ump.auth.OCAuth] Login failed for user1: javax.security.auth.login.FailedLoginException: login failed

 

Environment

Release : 20.3

Component :HUB

Resolution

 The OC wasp.logs also shows the below error:

Dec 08 13:42:06:055 ERROR [attach_socket, com.nimsoft.nimbus.NimServerSession] (2) communication error, I/O error on nim session (S) com.nimsoft.nimbus.NimServerSession(Socket[addr=/10.10.10.5,port=54813,localport=48010]): End of stream while trying to read header

 The issue is related to the LDAP service account that was configred in UIM got locked, unlocked the service account resolved the issue.