Unable to login to the Enforce console with a red banner error

Products

• Data Loss Prevention Enterprise Suite

Issue/Introduction

When attempting to login to the Enforce console, the following red banner error immediately appears.

An unexpected error has occurred. This could be due to one of the following: 1) Your session timed out and you selected a link that was no longer valid, 2) You used the browser back or forward button placing the system into an inconsistent state, or 3) The system experienced a temporary problem.

 

Environment

Release: 15.x

Cause

This can occur if one of the incident reports used in the Custom dashboard are no longer valid.

Resolution

Provided a link directly to the System Overview page to work around the issue until the dashboard reports can be fixed.

https://localhost/ProtectManager/SystemOverview.do