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Unable to start TDM portal console

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Article ID: 229981

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Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

After upgrading the portal to 4.9.1, unable to start the portal console. Noticed below error when connecting to repository database.

 

2021-12-03 10:12:01.246 UTC [ERROR] ---                           o.a.t.j.p.ConnectionPool:  Unable to create initial connections of pool.
javax.net.ssl.SSLHandshakeException: The server selected protocol version TLS10 is not accepted by client preferences [TLS12]
 at sun.security.ssl.Alert.createSSLException(Alert.java:131)
 at sun.security.ssl.Alert.createSSLException(Alert.java:117)
 at sun.security.ssl.TransportContext.fatal(TransportContext.java:311)
 at sun.security.ssl.TransportContext.fatal(TransportContext.java:267)
 at sun.security.ssl.TransportContext.fatal(TransportContext.java:258)
 at sun.security.ssl.ServerHello$ServerHelloConsumer.onServerHello(ServerHello.java:948)

Environment

Release : 4.9.1

Component : Web Portal - Data Masking

Cause

      JRE version is updated to 1.8.292 in latest TDM portal. This JRE does not allow SSL handshake with TLS1.0 protocol. Since your database is expecting TLS1.0 communication, you are getting an error.

Resolution

     Upgrade the repository database to the version that supports TLS1.2 communication. Since the upgrade takes time, we downgraded jre version to 1.8.212 by replacing the jre folder from installation directory.