Identity Portal User Console is not available (Main Connector is down or not defined) after running reset_vapp_to_factory_defaults

Products

• CA Identity Suite

Issue/Introduction

After running reset_vapp_to_factory_defaults and redeploy Identity Manager (IM) and Identity Portal (IP) services on vApp, the following error occurred.

[ERROR] Identity Portal User Console is not available (Main Connector is down or not defined)

Trying to restart the IM Connector failed.

Environment

Release : 14.4

Component : Identity Suite

Resolution

Open the IM Connector configuration and key in the imadmin's user password again and the mandatory "Wait Times For Tasks To Complete (seconds)" parameter value.

Save the IM Configuration and restart the IM Connector.