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DX OI 21.3.1 - Missing Alarms updates from Spectrum 21.2.4

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Article ID: 229910

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

Spectrum Alarms updates are not displayed in DX OI 

Environment

DX OI 21.3.1 and Spectrum Data Publisher 21.2.4

Cause

The problem is related to defect DE522273

Issue is that in Spectrum alarm networkManagementLostImpacted field is coming as {} (  "networkManagementLostImpacted":{} ).Value should come in [] format.

This is causing alarm rejection by lean jarvis, and is not ingested to index. 

networkManagementLostImpacted  field is coming as {} on every update of the alarm. So, all the updates from Spectrum to OI will be missed

Resolution

Solution:

Apply 21.3.1 HOTFIX#1 available from Broadcom Support 


Workaround
:

1) Stop Spectrum Data Publisher (SDP)

cd <SDP-HOME>

run.bat/sh stop

2) Open <SDP-HOME>/config/DOIConfig.xml 

3) Remove the below line:

 <networkManagementLostImpacted>0x12dc7</networkManagementLostImpacted>

4) Save the file

5) Restart the SDP service

run.bat/sh start

Additional Information

https://knowledge.broadcom.com/external/article/190815/dx-aiops-troubleshooting-common-issues-a.html