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DX OI 21.3.1 - Missing Alarms updates from Spectrum 21.2.4

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Article ID: 229910

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

Spectrum Alarms updates are not displayed in DX OI 

Cause

The problem is related to defect DE522273

Issue is that in Spectrum alarm networkManagementLostImpacted field is coming as {} (  "networkManagementLostImpacted":{} ).Value should come in [] format.

This is causing alarm rejection by lean jarvis, and is not ingested to index. 

networkManagementLostImpacted  field is coming as {} on every update of the alarm. So, all the updates from Spectrum to OI will be missed

Environment

DX OI 21.3.1 and Spectrum Data Publisher 21.2.4

Resolution

Solution:

Apply 21.3.1 HOTFIX#1 available from Broadcom Support 


Workaround
:

1) Stop Spectrum Data Publisher (SDP)

cd <SDP-HOME>

run.bat/sh stop

2) Open <SDP-HOME>/config/DOIConfig.xml 

3) Remove the below line:

 <networkManagementLostImpacted>0x12dc7</networkManagementLostImpacted>

4) Save the file

5) Restart the SDP service

run.bat/sh start

Additional Information

https://knowledge.broadcom.com/external/article/190815/dx-aiops-troubleshooting-common-issues-a.html