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SLA41 - adapter missing data for 8 links

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Article ID: 229891

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Updated On:

Products

CA Business Service Insight

Issue/Introduction

SLA41 - adapter missing data for 8 links from 9th Nov 11:00 to 11:40 am IST.

We have checked and found that the data is available at UIM database end. We want to know the reason for this missing data. 

Environment

Release : 8.35

 

Cause

Excerpt from the Adaptor log file:
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"Unhandled exception in adapter._com_error:Invalid pointer .  PROGRAM WILL ABORT"/.'. 

Resolution

# Review  Adapter log file: 
# Cause of missing data is Adapter was restarted, Hence it failed to capture the data.