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Robot experiencing issue starting and updating.

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Article ID: 229855

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Robot is failing to start.  Nimbus.log is showing the following:

controller.log is not getting updated.

Nimbus: Ready to begin: starting controller
Nimbus: 'controller' FAILED to start (193)
Nimbus: Started
Nimbus: 'controller' FAILED to start (193)

Environment

Release : 20.3

Component : UIM - ROBOT

Cause

Multiple robots installed on the server.  The ports are conflicting and preventing the services from starting up properly.

Resolution

  1. uninstall the robot
  2. look for any nimsoft directories on the C: or other drives to clean off
  3. make sure that there are no processes listening on ports 48000-48003 (netstat -aof | findstr :48000)
  4. Once that is confirmed, re-install the robot 

Attachments