We have encountered a situation where Provisioning Manager cannot connect to the Provisioning Server and would like to increase logging to investigate a Provisioning issue. How can the Provisioning Server settings be Modified without Provisioning Manager?
Release : 14.X
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
Provisioning Server configurations are stored within the Provisioning Directory. You can access Provisioning Directory using an LDAP too, such as jxplorer.
Connection information:
Host: Hostname
Port: 20394
Protocol: LDAP v3
Base DN:
Level: User+ Password
User DN: eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=etadb
Password: <Password>
To view or modify overall Provisioning Manager settings navigate to:
IM > CommonObjects > Configuration > Parameters
To alter the logging level open Transaction log > Level and change the eTConfigParamValue to the value required. 3 is the default, 7 is the highest and what Support will usually request:
Ensure that IM > CommonObjects > Configuration > Parameters > Transaction log > Enable has eTConfigParamValue = yes
Once set these changes will take effect within 5 minutes. To immediately load these changes restart the Provisioning Server.