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Symantec Identity Manager - How to modify the Provisioning Server's settings without using Provisioning Manager?

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Article ID: 229825

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Updated On:

Products

CA Identity Suite CA Identity Manager

Issue/Introduction

We have encountered a situation where Provisioning Manager cannot connect to the Provisioning Server and would like to increase logging to investigate a Provisioning issue.    How can the Provisioning Server settings be Modified without Provisioning Manager?  

Environment

Release : 14.X

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

Provisioning Server configurations are stored within the Provisioning Directory.   You can access Provisioning Directory using an LDAP too, such as jxplorer. 
Connection information:

Host: Hostname
Port: 20394
Protocol: LDAP v3
Base DN: 
Level: User+ Password
User DN: eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=etadb
Password: <Password>

To view or modify overall Provisioning Manager settings navigate to:
IM > CommonObjects > Configuration > Parameters

To alter the logging level open  Transaction log > Level and change the eTConfigParamValue to the value required. 3 is the default, 7 is the highest and what Support will usually request:
 
 





Ensure that IM > CommonObjects > Configuration > Parameters > Transaction log > Enable has eTConfigParamValue = yes



Once set these changes will take effect within 5 minutes. To immediately load these changes restart the Provisioning Server.




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