We have encountered a situation where Provisioning Manager cannot connect to the Provisioning Server and would like to increase logging to investigate a Provisioning issue. How can the Provisioning Server settings be Modified without Provisioning Manager?
Release : 14.X
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
Provisioning Server configurations are stored within the Provisioning Directory. You can access Provisioning Directory using an LDAP too, such as jxplorer.
To view or modify overall Provisioning Manager settings navigate to:
IM > CommonObjects > Configuration > Parameters
To alter the logging level open Transaction log > Level and change the eTConfigParamValue to the value required. 3 is the default, 7 is the highest and what Support will usually request:
Ensure that IM > CommonObjects > Configuration > Parameters > Transaction log > Enable has eTConfigParamValue = yes
Once set these changes will take effect within 5 minutes. To immediately load these changes restart the Provisioning Server.