Provisioning Server Settings: Modify Without Provisioning Manager in Identity Manager

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

This article outlines the procedure for modifying Provisioning Server configuration settings, including logging levels, when the Provisioning Manager console is inaccessible.

Environment

Identity Manager 14.5

Cause

Provisioning Manager connectivity issues, such as communication timeouts or console service failures, require direct LDAP modification of server parameters.

Resolution

1. Connect to the Provisioning Directory using an LDAP browser (e.g., JXplorer) with the following details:
   • Host: [Hostname]
   • Port: 20394
   • Protocol: LDAP v3
   • User DN: eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=etadb
2. Navigate to the following path in the directory: IM > CommonObjects > Configuration > Parameters.
3. To adjust the logging level, locate Transaction log > Level and update the eTConfigParamValue to the required level (3 is default; 7 is the highest).
   
   
   
4. Verify that Transaction log > Enable has eTConfigParamValue set to yes.
   
   
   
5. Changes take effect within 5 minutes. Alternatively, restart the Provisioning Server to apply the changes immediately.

Additional Information

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