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Microsoft Office Crashes with CSA.dll / CSA64.dll errors

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Article ID: 229799

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Updated On:

Products

Data Loss Prevention Data Loss Prevention Endpoint Prevent

Issue/Introduction

While using Microsoft Office it crashes with:

Faulting application name: EXCEL.EXE, version: 16.0.13801.20960, time stamp: 0x613b0fcb
Faulting module name: csa64.dll, version: 15.8.109.1003, time stamp: 0x617bedd5
Exception code: 0xc0000005
Fault offset: 0x0000000000040913
Faulting process id: 0x1e08
Faulting application start time: 0x01d7da35c6d18561
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files\Manufacturer\Endpoint Agent\csa64.dll

 

Environment

DLP agent 15.8.0109

32 bit or 64 bit MS Office 0365

Cause

Known Issue with 15.8.0108 and 15.8.0109

Resolution

Hotfix_15.8.00111.01001_Endpoint_Win.zip resolves issue with both csa.dll or csa64.dll available for download on the portal 12/10/2021 https://support.broadcom.com/security/download-center