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Cannot add tasks to Timesheets for new users

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Article ID: 229795

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Existing users can create new time sheets after upgrading , a newly created user has this screen with all options greyed out.

 

Environment

Release : 16.0

Component : PPMTMM

Resolution

For the assigned tasks option to be available, you need to have an assignment for the user and also non - zero ETC. By Non-Zero etc, it's not the default ETC populated when you assign the user to the task, but ETC entered for that resource.

Add Assigned Tasks:

This option is enabled only when you have assignments. This option populates a timesheet with task assignments that are currently open. The open assignments have a date range within the time period of the new timesheet and typically have non-zero pending or accepted ETC. The range also includes the number of days that your administrator set on the Timesheet Options page. The Populate Time Range field includes a setting for the days before and after the time period start (default = 7 days). If any open assignments have non-zero ETC, the tasks in any future time periods outside the range also appear.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-project-and-portfolio-management-ppm-on-premise/16-0-0/using/new-user-experience-enter-hours-and-submit-a-timesheet.html#concept.dita_82281208c34ba61e1264b0a343d9066ef6b157fa_CreateaTimesheet