Error: "The system was shut down before indexing completed (Creating Index Version 209)" In DLP

Products

• Data Loss Prevention
• Data Loss Prevention Enforce

Issue/Introduction

When indexing a large file located on a file server in Symantec Data Loss Prevention (DLP), you receive the following error:

Error: The system was shut down before indexing completed (Creating Index Version 209)

 

The localhost log contains this entry:

Level: SEVERE
Source: com.vontu.profiles.manager.document.DocumentSourceIndexCreator
Message: Error during document indexing
Cause:
java.lang.OutOfMemoryError: Java heap space

Environment

Release: 15.7

Resolution

Increase the Maximum Java Heap size value in the SymantecDLPManager.conf file.

There is no recommended value, it will take some trial and error to find a value that works.

Do not increase the memory beyond 31GB.
At 32GB you lose memory compression and it becomes counter-productive.
In most circumstances there are better ways to handle out of memory errors than increasing the memory beyond 31GB.