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APM - Browser Agent fails due to unsupported browser

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Article ID: 229731

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope)

Issue/Introduction

Browser agent (extension browser-agent-ext-21.4.0.34-581aef64xt28) is detecting as a unsupported browser the calls so the data isn't sent to Axa:

[TRACE] [IntroscopeAgent.BrowserAgent] ...2 shouldContinueBRTM... request is skipped in Browser Agent from unsupported browser,

Environment

DX Application Performance Management

Resolution

1) Open the core/config/IntroscopeAgent.profile

2) Add introscope.agent.browseragent.autoInjection.deep.check=true

3) Restart the JVM