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Service Point Titles Incorrect Under "Ticket Summary"

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Article ID: 229714

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

After installing 17.3 RU 10 Service Point titles under Ticket Summary are not displaying correctly

Example:

<PDM_I18N>stream_eligibleattrs:attrName:1014:Team</PDM_I18N:

<PDM_I18N>stream_eligibleattrs:attrName:1004:Customer</PDM_:

 

Environment

Release : 17.3

Component : SDM - Service Point

Resolution

Suggested customer run the following post install steps:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/Installing-CA-Service-Management-17-3-0-10/Post-Installation-Tasks-for-CA-Service-Management-17-3-0-10.html

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