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Idea conversion not copying RIC to project

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Article ID: 229681

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

In 15.9.3, when an approved idea is converted into a project in the Modern UX, the risks, issues and changes from the idea are not copied to the new project even though the Copy Risks, issues and Changes option is checked while doing the conversion. 

STEPS TO REPRODUCE:

  1. Create an idea on the MUX
  2. Create a Risk, Issue and a Change request
  3. Approve the idea
  4. Convert the Idea to Project
  5. Ensure the Copy Risks, Issues and Changes checkbox is enabled

Expected Results: The RICs from the idea are copied over to the project

Actual Results: No RICs are copied over

Cause

File-level customizations at the projectInsertService.xbl file

Resolution

File-level changes are not supported.

Restore the original projectInsertService.xbl file and restart Clarity services