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Steps to upgrade the JRE manually on CABI server:

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Article ID: 229587

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

This information will assist in addressing vulnerabilities found in the default CABI JRE.

These steps are intended for use with CABI 7.1.1 installation.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

  • Stop CA Business Intelligence Services
  • Download the latest OpenJDK JDK and JRE 8 Binary packages from https://adoptium.net/archive.html?variant=openjdk8&jvmVariant=hotspot
    • JDK Windows x64 - extract the same and rename the new folder to java making sure the path to Java is preserved (default CABI home C:\Program Files\CA\SharedComponents\CA Business Intelligence)
    • JRE Windows x64 - extract the same and rename the new folder to jre making sure the path to Java is preserved (default CABI home C:\Program Files\CA\SharedComponents\CA Business Intelligence)
  • Open command prompt and change working directory to <CABI home>\apache-tomcat\bin (default CABI home C:\Program Files\CA\SharedComponents\CA Business Intelligence)
  • Run the command to remove the existing service
service.bat remove
  • Once the service is removed, run the command to install the same again
service.bat install
  • Start CA Business Intelligence Services

Additional Information

Note:
In case you have manually upgraded the Tomcat earlier, please pick the right service.bat file to install the service (pick the one which came as part of the installation) otherwise the service fails to start.
 
To verify the service.bat file is correct, please check it contains the below lines:
 
set SERVICE_NAME=cabusinessintelligencetomcat
set DISPLAYNAME=CA Business Intelligence Tomcat