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Proxy SGOS 7.3.1.1 deployed on azure cloud platform getting into hung state

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Article ID: 229573

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Updated On:

Products

SG-VA

Issue/Introduction

SGOS 7.3.X.X deployed on Azure cloud platform getting into hung state randomly.

CPU/Memory not showing high utilization.  

 

Environment

Azure hosted Proxysg

Cause

1. The crash is caused by a software issue, which is resulting in the incorrect shutting down of a network interface
2. While the network interface is shutting down, there were some errors which cause the crash, but also prevented the system from writing a core.

Resolution

Fix released in 7.3.6.1 version.