Computer reboots without warning

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

When a SD Job with a reboot is sent to a computer, the reboot dialog box appears :

If we click on Defer button and later we logoff and logon again, the computer reboots without displaying a message or warning.

 

Environment

Client Automation - All Versions.

Cause

When the logoff is done, the process cfCafDialog.exe is stopped. But caf has still the reboot timer active.

At the end of reboot timer, caf initiates the reboot without message as process cfCafDialog.exe is no more present.

Resolution

As solution/workaround this could be used :

 

- In configuration policy applied on the computers, set this parameter :

 

DSM/Common Components/CAF/General/CAF: Custom reboot command = shutdown -r -t 300

 

 

 

 

 

When caf should perform a reboot it will execute this command :

shutdown -r -t 300

 

This Windows command displays a message indicating that a reboot will occur in 5 minutes (=300 seconds).

 

 

So end user will see this before the reboot :

 

 

 

This could give time to user to save opened files.