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Activities > Solution adds "log solution text" when submitted with empty User Description


Article ID: 229488


Updated On:


CA Service Management - Service Desk Manager


We noticed that if we use Solution from the Activities menu and tried to submit it with the User Description empty, a Log Entry is added to the ticket that says "log solution text"

We are able to replicate the issue on both and


Release : 17.3

Component : SDM - Classic UI


This is a designed behavior--when you log a solution but do not provide anything in "User Description", Service Desk automatically inserts a default text "log solution text" as its description. If you don't like this behavior, you can customize detail_alg.htmpl to make the "User Description" mandatory for the end users that they would have to enter some solution description.