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Hours not showing in Staff and Assignments

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Article ID: 229439

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Our project hours recently stopped appearing in the actual field in staff and assignment pages. 

We upload the hours from a file and they've been posting to actuals in staff and assignments until recently.  We can see them in the totals but they are not showing up in those two pages.

We are on 15.9.3

Cause

It appears the post to WIP as well as import financial actuals job were running concurrently causing records to not update into the import table.

Environment

Release : 15.9.3

Component : CLARITY FINANCIAL MANAGEMENT

Resolution

 

The records were inserted into the table so they could then post back to the assignments.

Contact Broadcom Clarity support to create and process the insert statements